Visitor
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1 Message
Confirming a mobile purchase
I placed an order for a mobile on Friday September 18 and I have not received an email confirmation with the tracking number. I would like to confirm the purchase.
Visitor
•
1 Message
I placed an order for a mobile on Friday September 18 and I have not received an email confirmation with the tracking number. I would like to confirm the purchase.
XfinityCarolyn
Official Employee
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440 Messages
4 hours ago
@user_06qsi1 Thank you for reaching out. I understand you'd like to confirm your mobile order placed on September 18 and have not yet received an email confirmation or tracking information. Please send us a direct message with your full name and address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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