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user_ewlfj6
1st Topic

Visitor

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1 Message

Friday, July 11th, 2025 4:04 PM

Complaint

I just want my 300$ gift card I was promised I’d get if I signed up. Now after 2 times of saying I was getting it this 3rd time I was told it’s 300 off a smart watch. Nothing was said about a smart watch. I told the rep that there are comments about how they were lied to about the gift card and how excuses keep being made to justify no one getting the gift card

Question

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Updated 

2 days ago

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XfinityEmilyB

Official Employee

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2.2K Messages

2 days ago

 

user_ewlfj6 Welcome to our community forum! Thank you for reaching out and giving me the opportunity to research the promotional offer. You've reached a team of experts and we will stick with you until we find the answers you're looking for. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution. 

 

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