2 Messages
COMPLAINT
it all started with the promotion with a trade in device and I could get $830 in credits for 24 months. (for an eligible phone)
I traded in my two iphones for two new 15 pro max.
at the time of activating them, looks like people who works at xfinity that are out of the country dont know how to handle some stuff. and they messed my account activating my devices and left a mess. and loosing promotion of my two phones.
i contacted xfinity multiple times. not a single agent from the US answered my call and no resolution.
after trying too many times they finally were able to "fix my issue" but they did to one phone only.
I have emails when I sent my two previous phones, when they accepted the trade in. and emails saying that I was going to get 830 in credits for 24 months for both devices.
and after 4 months trying to solve that issue. no one seems to help and on the chat and on the phone there is always some agents from out of the country that handle the issue but they dont help you solving anything.
I am so frustrating and disappointed with xfinity with all the lies, all agents lying to people promising stuff and at the end of the day they dont get it.
I have screenshots of all conversations with every single agent.
i just need my issue to be solved and restore a promotion on one of my phones. I traded in two iphones and im getting promotions of just one!!!!.
XfinityKrista
Official Employee
•
1.5K Messages
2 months ago
Hello @Alissonm1303, thank you for taking the time to reach out on social media. I understand your concern with the trade in, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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