Complaint with trade in

I’ve worked on a trade in problem since April. The check for trade in was issues with my name spelled wrong and I cannot cash it. This is theft at this point. So many tickets filed. So many failed promises to call and resolve it. I want to file a formal complaint. How does this happen?

Responses

XfinityAlyssaA

Official Employee

•

1.7K Messages

10 days ago

Good afternoon @user_ctgqzy and happy Sunday, thank you for reaching out to our dedicated Forums team, we appreciate it. I'm sorry to hear about your trade in issues and that your name was spelled wrong, I understand your frustrations and where you are coming from. Thank you for bringing this to our attention and assure you that our team is here to help get this resolved. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

0

Devices

user_ctgqzy

Complaint with trade in

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