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user_ctgqzy
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Friday, November 8th, 2024 10:45 PM

Complaint with trade in

I’ve worked on a trade in problem since April. The check for trade in was issues with my name spelled wrong and I cannot cash it. This is theft at this point. So many tickets filed. So many failed promises to call and resolve it. I want to file a formal complaint. How does this happen?

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Updated 

9 days ago

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XfinityAlyssaA

Official Employee

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1.8K Messages

2 months ago

Good afternoon @user_ctgqzy and happy Sunday, thank you for reaching out to our dedicated Forums team, we appreciate it. I'm sorry to hear about your trade in issues and that your name was spelled wrong, I understand your frustrations and where you are coming from. Thank you for bringing this to our attention and assure you that our team is here to help get this resolved. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account. 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

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user_6pslab

2 Messages

1 month ago

I have the same problem. Had over 6 calls with customer service all promising that that my trade-in credit will be taken cared of, it's been  6 months !

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XfinityJamesC

Official Employee

 • 

1.8K Messages

Greetings, @user_6pslab! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your trade-in credit, and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.


If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_6pslab

2 Messages

Thank you for your response. I will be sending those information soon.

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1 month ago

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cirsaw

7 Messages

1 month ago

I filed complaints with FCC and BBB. Now filing with AG for our state. More people need to complain about their practices.

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user_skm

4 Messages

26 days ago

I am also in the same boat, my pixel 8; I have done several trade-ins with Samsung and never had issues, but Xfinity is the worst and seems like no one cares
I want to express my extreme frustration with the trade-in device process and the abysmal customer service I have received. My trade-in device shows as delivered on USPS tracking, but on the Xfinity side, it still shows as "not shipped."
I have attempted to resolve this issue through phone and chat support, but I have been met with unhelpful responses and constant transfers to new agents who ask the same questions repeatedly. This experience has been a complete waste of my time and demonstrates a lack of regard for customer service.
I demand a prompt resolution to this issue and an explanation for the discrepancies in the trade-in process. I expect Xfinity to take responsibility for this frustrating experience and provide a solution that respects my time and addresses my concerns.

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user_apt0hx

1 Message

9 days ago

I have the same issue divorced over 3 years ago and they issued the check in that name rather than my actual name. My account has had the correct name. It's been three months and so many calls and transfers of people just trying to get rid of me because no one knows what to do. Customer service SUCKS, no one is helpful. Has anyone actually had success getting a new check issued? How do I get this resolved?

(edited)

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