Complaint - first, I am officially blocked from filing an on official complaint on this forum, but not being given the option. Red Flag.

Unable to send direct message - Xfinity Mobile support has gone off the rails. They are getting mouthy and are talking back to customers, despite being reminded that they are not the customer. Call center for Xfinity Mobile has gone rogue, including Agents AND Supervisors.

I've also had several calls now where I ask to speak with a Supervisor and often have to ask 10+ times to get one on the line. This is a concern.

Additionally, they are poorly trained, they are engaging in deceptive marketing practices, and they are putting customers on hold for 8-10 minutes for simple things.

The last draw here was the agent told me it was my responsibility to educate the agent calling me, that the line they wanted to activate was non existent. Comcast is not paying me. Why should I take my time to educate anyone calling me to activate a line that should not be appearing on my account any longer (watch lines)?

Escalated tickets are also immediately closed without my consent and without the issues being fully resolved.

The rules for engaging customers concerning this "utility" are not being followed, be advised.