Visitor
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1 Message
commend an employee
We drove 2 1/2 hours from Long Island to CT. to visit an Xfinity store to get help for our phones. (There are no stores on Long Island which is crazy!) We were helped by NOEL in the Derby CT. store. He went above and beyond to help us and is a credit to your company. He was professional and kind to not only my husband and i but to all the customers who came in. I hope that he will be recognized for his outstanding customer service. AND, could you please open a few stores in the NYC area ?????
XfinityAlyssaA
Official Employee
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1.7K Messages
2 months ago
Good evening @user_360b69, and thank you for reaching out to our dedicated Communities team on our Forums, we appreciate it and hope you are having a wonderful Wednesday so far! I'm sorry to hear that you had to drive 2.5 hours from Long Island to visit an XFINITY store, we apologize for the inconvenience and are happy to forward the feedback regarding opening more stores in the NYC area. We also encourage our customers to leave feedback on our website https://www.xfinity.com/support/svp-contact-form as we are always looking to improve our customer experience! 😀
We appreciate you taking the time to provide positive feedback regarding your in store experience with Noel and that is wonderful to hear! Our retail workers work hard and we always like forwarding positive sentiments like this. I'm glad to hear that he went above and beyond to help you and was professional and kind to all customers. We'll be happy to forward this to the proper internal team to pass along. 😀
Do you have any other questions or concerns our team can help with at this time?
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