Visitor
•
2 Messages
Comcast failure to port land line # to Xfinity mobile phone
Mobile team customer service keeps saying port of Comcast landline phone # to Xfinity mobile phone is scheduled for completion by a specific date, but port fails. Then call again and am assured port will be successful by a new date, but it fails again with no explanation provided for the failure. Is there anyone to contact at Comcast/Xfinity who can actually help or should I submit am FCC complaint?
XfinityAbby
Official Employee
•
1.2K Messages
14 hours ago
Hello @user_d1gup3 thank you for taking the time to reach out on our community forum. I would like to take a look at your account to see how we can assist and see what may be happening with the porting process. I do see that you sent us a direct message as well. For future reference, please keep in mind that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. With that being said, we can definitely take care of this for you from here. It just helps other members of the community with similar issues to find the answers they need.
2
0