Visitor
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1 Message
Checking order status
Last Thursday I ordered a replacement phone. I placed the order thru the service tech who was helping me regarding my lost phone. I have not received any confirmations or shipping emails. However in digging into my account I do see the phone is supposed to be delivered by UPS tomorrow, Monday. I want the sales paperwork, receipt and so forth as records. Please assist.
DreamSayerZ
Problem Solver
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822 Messages
25 days ago
@user_itynh9 Have you checked your spam folder or your Xfinity account email? Info might have been sent to a different email account.
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XfinityJohnG
Official Employee
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1.9K Messages
23 days ago
Thank you for reaching out here @user_itynh9. If you are still needing to access that order we would be happy to assist you from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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