Visitor
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1 Message
Cheated during trade in process
In September 2025, I asked my carrier (Xfinity Mobile Service) about the trade-in process. The agent informed me that I was eligible for a promotion, which could be applied to my trade-in. I was using a Galaxy S24 Ultra at the time, and I still had a few payments to finish.
The agent then explained the promotion deal to me. I wanted a Galaxy Z Fold 7, which would cost $76.66 a month, and I would get $34.58 in credits when I traded in my Galaxy S24 Ultra. My device's monthly payment will therefore be $76.66-$34.58=$42.08.
We successfully finished the order, and I agree.
It has been six months, with numerous back-and-forth exchanges and no conclusion. They haven't applied the credit, which has greatly disappointed and irritated me. My Galaxy S24 Ultra has arrived, but they are still charging me for it, and I am paying the standard price for the Galaxy Z Fold 7. They informed me that I was not eligible for the promotion and that I would not receive credit for it. I feel that keeping my device and charging me for it is unfair. Despite their email stating that I would receive my $830 credit in the upcoming cycle bill back in October, nothing has happened.
Accepted Solution
XfinitySara
Official Employee
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2.4K Messages
9 hours ago
Hello, @user_z7sxdb! We appreciate you taking the time to create this post regarding your Xfinity Mobile device trade-in concerns. I'm sorry to hear about the trouble you've had, and I'd love to see what we can do to help! Since we're going to need to access account and billing details, could you please send our team a direct message to continue?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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