New Poster
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8 Messages
Charges (Mobile)
For the past 8 months I have been charged $20 a month for a line that has never been used. No data used. After several calls into Xfinity the only thing I managed to get was each rep telling me they will escalate the issue. What is amusing is Xfinity will not and does not give you an email saying an escalation has occurred after a rep has done so. So I have zero evidence that I have attempted to get the line deactivated and receive a refund or have the line deactivated. The Xfinity rep stated it was handled via a SUPAPP. Which he described as a "internal" app process and that he does not have access to email to send me anything about escalation.
XfinityBradM
Official Employee
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654 Messages
22 days ago
@mhg11 Our team can get a ticket created and provide you with a reference number to get this issue resolved by one of our Xfinity Mobile specialists. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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mhg11
New Poster
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8 Messages
17 days ago
Now they have shut off my phone service. Lol. 20 years. (so called "diamond") I get [Edited: "Language"] on. Unreal.
(edited)
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