Visitor
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8 Messages
Charged for returned iPad new condition
I returned an iPad at Xfinity in brand new condition. It was used for two weeks but wiped clean and perfectly pristine condition. I received it back saying it was badly damaged and they charged me $580.
Xfinity has no record of it.
The agents said it shouldn't have happened online and in-store they agree it's in perfect condition and they don't know why they graded it that way.
Also, I want this added to my ongoing fraud ticket with Xfinity but I don't know how to get that done. The iPad was given to me under predatory sales practices (saying it was "completely free") then charging me for a plan and the device every month. They agreed it was fraudulent and allowed me to cancel the contract and send the iPad back at no cost to me. Now here I am, charged for the whole iPad for no reason at all. This is fraud.
I have a meeting this week with the store manager to demand my refund. I see this happens a lot. What are the chances of my getting my money back? This caused a huge financial hardship for me. This is a scam and I need advise.
XfinityRay
Official Employee
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4.4K Messages
5 days ago
Hi, @user_ee0e1f. Thank you for reaching out about the iPad grading. I understand that would be upsetting to see if it was sent in good condition. I will need to access your account to look further into this. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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XfinityBradM
Official Employee
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1.7K Messages
8 hours ago
Hello again! We haven't heard from you in a few days as you mentioned you'd reach out if the issue wasn't resolved. We'll get this closed up for now but don't hesitate to reach out if you still need assistance.
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