user_n27z0y , Hi there! I totally understand why seeing a charge of $83 would raise questions. I’d be wondering the same thing too. Billing amounts can change for a few common reasons, such as:
A promotional rate ending
Taxes, fees, or surcharges adjusting
Equipment charges (like modem rental)
Changes to discounts (like AutoPay/paperless billing)
The best way to know exactly what caused your bill to be $83 is to review the detailed breakdown of your statement. You can do that anytime here. If you’d like, I’m happy to take a closer look at your account and walk through it with you step by step. To get started, just send us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. We can help figure it out together.
XfinityGabriel
Official Employee
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3.3K Messages
1 hour ago
The best way to know exactly what caused your bill to be $83 is to review the detailed breakdown of your statement. You can do that anytime here. If you’d like, I’m happy to take a closer look at your account and walk through it with you step by step. To get started, just send us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. We can help figure it out together.
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