Visitor
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1 Message
changing my mobile number to a different area code
I recently moved my cellular line from Verizon to Xfinity mobile. When switching I also opened up a 2nd line on my account to be used as a business phone. I am local to the Philadelphia area but the business I am opening is in Tampa, Florida. The only reason that I decided to switch my service to Xfinity is because I was told with 100% certainty by multiple individuals that once I had the second device that even though it would be assigned a local number initially I would be able to call in and have the phone assigned a number with a local area code for Florida.
Since then I have spent several hours with customer/technical support team members at Xfinity who are telling me that there is nothing they can do for me and that they cannot assign me a new number. I was lied to by multiple people who had no issue taking my payment and giving me false information that I would be able to get a new number to do so. Any help or assistance that someone has who has been through this would be greatly appreciated.
XfinityJustinC
Official Employee
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1.5K Messages
19 days ago
Hello, @user_dxbhlz thank you for creating a post here over Xfinity Forums. I appreciate all the detailed information, and want to help regarding getting a new Xfinity Mobile number with a Florida area code. I found this helpful article on our Xfinity Mobile website that has information about changing numbers:https://www.xfinity.com/support/articles/how-to-change-xfinity-mobile-number
The only way to request a specific number is to port one over. If changing your number without a port those are randomly assigned and based off the service address:
Note: All new numbers are assigned at random based on your service address.
Since it sounds like your serivce is active in Philadelphia, any time a number change would be requested it would get a random number based out of that area. I hope this is helpful to clarify the change number request.
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