2 Messages

Monday, March 31st, 2025

change my number

I need to change my cell phone number

Oldest First
Selected Oldest First

Problem Solver

 • 

877 Messages

4 months ago

@user_duczb4 To change your Xfinity Mobile phone number, call Xfinity Mobile customer service at (888) 936-4968 or use the Xfinity app to initiate the change, must be the account holder, primary user, or manager.

Sign in to the Xfinity app with your Xfinity ID.

Tap the Account tab.

Tap Account settings.

Tap Xfinity ID and security.

Tap your mobile number.
On the pop-up screen, tap Change mobile number.

(edited)

Official Employee

 • 

2.6K Messages

4 months ago

 

user_duczb4 - Hello, thank you for joining the Xfinity Forums community! If you need a new phone number from Xfinity Mobile, we're here to help. If you're already using your Xfinity Mobile phone, call (888) 936-4968 and we can give you a new number. Any changes must be completed by the account holder, primary user, or a manager on your Xfinity Mobile account.

 

Note: All new numbers are assigned at random based on your service address.

I hope this info helps!

 

Visitor

 • 

1 Message

GOOOD LUCK!!!! 45 MINUTE WAIT. This is unacceptable 

Official Employee

 • 

360 Messages

If you're having trouble connecting with our Xfinity mobile support team over the phone, you can also try connecting with our Virtual Xfinity Mobile assistant who can connect you with the right agent based on your needs! Please visit xfinity.com/xfinityassistant/?channel=xMobile.

forum icon

New to the Community?

Start Here