Visitor
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2 Messages
Can’t verify identity
I tried to make an order recently of two new phones but i’m unable to do so, I get an error when verifying my identity over and over again I tried online, by phone, and still the same issue persist, I’m exhausted by now it’s been 3 days trying to get help of someone from xfinity but nobody has an idea of how to fix this issue, I have tried all the ways already and they even gave me a number to call and I called this number and it just send me to other parts like support, sales, etc no one to help me just telling me the things I’ve done multiple times for the past few days and due to not being able to verify my identity my order has been cancelled more than 7-8 times in the past 3 days, I need help please
XfinitySean
Official Employee
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997 Messages
2 hours ago
Hi there, and thanks for reaching out here on the community forums! I can imagine running into the same error repeatedly while trying to order new devices can sour what should be an exciting experience, and I'm sorry that you haven't been able to get around it. You've come to the right place for help, and our team can absolutely take a closer look to see what needs to be done, so you can order your new phones! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling!
How to Send Us a Direct Message:
How to: Direct messaging within the forum
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