1 Message
Can’t upgrade
I just paid off my iPhone 14 and TRIED to upgrade/replace it and trade it in. After i selected the phone i went to check out where it turned red and said something along the lines of not having a line available or credit(?) makes no sense being that i was paying on two devices prior to me paying it off. The chat rep tried to do it for me as well and has no idea why im not able to upgrade. Please help!! I love Xfinity and have been a customer for awhile. I don’t want to switch companies if i don’t have to.
XfinityTony
Official Employee
•
990 Messages
1 month ago
@User.10130804
Hello there! I am sorry to hear about the issues you are having getting your phone upgraded. Let's take a look at what is going on. Please, send a DM to Xfinity Support with your full name and address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
•Click the "New message" (pencil and paper) icon
•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
•Type your message in the text area near the bottom of the window
•Press Enter to send your message
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