Can't unlock a phone?

Hello and welcome to Comcast @user_0ojkvn. Thank you so much for reaching out to us about your concern sof not being able to unlock your mobile device. You are in the right place and we are happy to assist you today. 

If you need to unlock your Xfinity Mobile phone, so it can be used with another wireless carrier, no problem. In most cases, your phone will be unlocked automatically within 48 hours of being paid off.

Here are the other unlock requirements to be aware of:

• At least 60 days must pass since your phone was activated.
• Your Xfinity Mobile account cannot have a past-due balance.
• Your phone cannot be reported lost, stolen or involved in fraudulent activity.