Visitor

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10 Messages

10/10/2026 6:20 PM

Can’t print an email

Tried to click on the printer icon at the top of the email, the next screen shows the email but no way to print it.

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Visitor

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10 Messages

3 days ago

Can’t print an email from my iPad

Official Employee

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1.9K Messages

12 hours ago

Good afternoon user_7xaqc5. I will be happy to assist you further. I understand needing to print things is important. I do have a couple of questions to better understand the situation. Are you having issues printing an email from your Xfinity email? I know in the post here you mentioned specifically from your iPad, are you having issues printing from other devices?

 

Visitor

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10 Messages

First, thank you for responding to my question and trying to help me. I haven’t tried using any other device. I just tried on my iPhone but when I select an email , there isn’t any printer icon there so that won’t work. I haven’t tried my laptop because I don’t regularly use it. The problem is this, in the recent past I was able to click on the printer icon and print the email,  ow when I click on the icon I get the full screen of the email and no ability to print it.

Official Employee

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2.8K Messages

@user_7xaqc5 Have you recently purchased a new mobile phone? Have you set up the printer with this device?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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10 Messages

No, how do I do that please? Thank you.

Official Employee

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1.9K Messages

Depending on the printer, the mobile device (in this case your iPad) would allow you to download the corresponding application from your App Store on your phone. For example, I have an HP Printer, so I personally had to download the HP Smart App. Your printer should have an application that allows you to ensure the desired device can be connected. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

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10 Messages

11 hours ago

Thanks again! I do have an HP printer also. I’ll check what the HP app shows.

Visitor

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10 Messages

11 hours ago

Still not working no matter what I try. I’m about to give up on this issue as nothing seems to work. Thank you everyone who’s tried to help.

Official Employee

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1.9K Messages

Do you know which model of HP printer you have specifically, so that I can investigate a little further?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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10 Messages

Officejet 8010. But this feature used to work. I’m not sure when it stopped working.

Official Employee

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1.9K Messages

Are you able to get to the Wireless Printer Wizard, on the printer's touchscreen? 

 

Here is what I found about that model. Please let me know if this helps.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

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10 Messages

5 hours ago

Thanks very much for the suggestions. I am able to print everything from my iPad, just not emails.

Official Employee

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1.9K Messages

Just to clarify, are they emails from Comast email or another Mail client? Are you trying to do so from an application or from an email website? I just want to ensure I understand so that I can look into this further for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

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10 Messages

5 hours ago

I’ve tried a different way to get to my Xfinity emails and the print function works now! On my I pad and in safari I go to connect.xfinity.com and now it is fine! I’m getting out of everything and restart my iPad and try again to be sure!

Official Employee

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2.8K Messages

@user_7xaqc5 That's great to hear. I'm happy you were able to get it working. Let us know if anything else is needed today. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

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10 Messages

4 hours ago

Again, thank you to everyone who reached out to help me! This a great community!!

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