Visitor

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10 Messages

10/10/2026 6:20 PM

Can’t print an email

Tried to click on the printer icon at the top of the email, the next screen shows the email but no way to print it.

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Visitor

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10 Messages

3 days ago

Can’t print an email from my iPad

Official Employee

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1.9K Messages

13 hours ago

Good afternoon user_7xaqc5. I will be happy to assist you further. I understand needing to print things is important. I do have a couple of questions to better understand the situation. Are you having issues printing an email from your Xfinity email? I know in the post here you mentioned specifically from your iPad, are you having issues printing from other devices?

 

Visitor

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10 Messages

12 hours ago

Thanks again! I do have an HP printer also. I’ll check what the HP app shows.

Official Employee

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2.6K Messages

Ok great, please let me know if you run into any issues!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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10 Messages

11 hours ago

Still not working no matter what I try. I’m about to give up on this issue as nothing seems to work. Thank you everyone who’s tried to help.

Official Employee

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1.9K Messages

Do you know which model of HP printer you have specifically, so that I can investigate a little further?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

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10 Messages

Officejet 8010. But this feature used to work. I’m not sure when it stopped working.

Official Employee

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1.9K Messages

Are you able to get to the Wireless Printer Wizard, on the printer's touchscreen? 

 

Here is what I found about that model. Please let me know if this helps.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

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10 Messages

6 hours ago

Thanks very much for the suggestions. I am able to print everything from my iPad, just not emails.

Official Employee

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1.9K Messages

Just to clarify, are they emails from Comast email or another Mail client? Are you trying to do so from an application or from an email website? I just want to ensure I understand so that I can look into this further for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

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10 Messages

5 hours ago

I’ve tried a different way to get to my Xfinity emails and the print function works now! On my I pad and in safari I go to connect.xfinity.com and now it is fine! I’m getting out of everything and restart my iPad and try again to be sure!

Official Employee

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2.8K Messages

@user_7xaqc5 That's great to hear. I'm happy you were able to get it working. Let us know if anything else is needed today. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

 • 

10 Messages

5 hours ago

Again, thank you to everyone who reached out to help me! This a great community!!

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