1 Message
Can't pay bill in mobile app
Hi, every time I try to pay my bill on the mobile app I get a screen with the message "Something went wrong -- Please try again". When I access the billing page it says "As a secondary user, you cannot access restricted areas of My Account". I'm the only one on my account and only ever remember setting up one user, so don't know why it's calling me a secondary user. Can you help me figure out why I can't pay my bills?
DreamSayerZ
Problem Solver
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628 Messages
1 month ago
@user_eaiwca From an old thread I found, this was the solution; Check www.xfinity.com/id to ensure you have the right identity and level. Typically you'll have a primary, and there's a chance your contact point is tied with a secondary on that same accout. Once you know the primary, you can sign in, go to https://customer.xfinity.com/users and remove the contact point from the secondary and put it back on your primary.
Reference; https://forums.xfinity.com/conversations/signin-and-account-management/listed-as-secondary-user/602daf4ec5375f08cd076dcb
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XfinityShawn
Official Employee
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1.1K Messages
1 month ago
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