Visitor
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1 Message
Can't get the security PIN from xfinity mobile
I followed the steps to transfer a number out. The system shows "A security PIN was successfully sent via text to (408) xxx-xxxx." But the phone never received the text. I tried to send to the same number from another phone, the text system works.
Is it true that Xfinity will try its best to prevent you from porting out?
EG
Expert
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106.3K Messages
1 year ago
Concern moved here to this help section for assistance.
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XfinityBillie
Official Employee
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2.6K Messages
1 year ago
Thank you for reaching out to us here on our Xfinity Forums. I'm deeply sorry to hear that you are having difficulty obtaining your pin for your Xfinity Mobile number. Our team here wouldn't have access to the pin number, unfortunately. Have you already tried reaching out to our amazing Xfinity mobile team by calling or texting 1-888-936-4968? You can also visit our Xfinity Mobile assistant page, where we have support available thorough chat as well: https://comca.st/3vkGv93.
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