Can’t get my order verified

Tried to place an order for an upgrade for my phone. They called to verify and my wife answered but they would only speak to me. Called 3 times. Each time they say their system was down and to call back in an hour. Then I call again and hear someone talking for 9 mins. They hang up. I call back again and same [Edited: "Language"]! Call back in a hour. Now today is the next day. Called back 3 times only to be hung up on. What the heck is going on!? I keep getting emails that my order will be canceled if I don’t verify when in reality I have tried 8 times to call back unsuccessfully.

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XfinityDilary

Official Employee

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3.2K Messages

8 hours ago

Thank you for posting on our community forums for assistance, user_5tef5d. I am sincerely sorry to hear about your experience when trying to communicate with us. This is not the service we aim to provide, and we'd like to help. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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user_5tef5d

Can’t get my order verified

XfinityDilary

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