Visitor
•
1 Message
Can't download the app for Xfinity Mobile
Xfinity sent me a new SIM card for my iPhone 8. I added the card and went to the "setup" directions, which direct me to a message that I need to update my software.
When I go to download the app, it says my iPhone 8 is not supported.
Also, this is the exact same phone I used 2 years ago with Xfinity mobile, so I don't understand the issue.
HELP!
XfinityDena
Official Employee
•
4.3K Messages
6 hours ago
@bellalinda
The Xfinity app requires the following device specifications: for Apple devices, it needs iOS 17.2 or later, and for Android devices, it requires Android 10 or later. If the iPhone 8 is not meeting those requirements it will not update with the app. Do you have access to a new phone where you can complete the set-up of your iPhone?
0
0