1 Message
Can't access cell phone data usage
I want to access my cell phone data usage for last 2 months and keep getting error message
1 Message
I want to access my cell phone data usage for last 2 months and keep getting error message
XfinityEricB
Official Employee
•
1.7K Messages
11 months ago
Hello @user_p6uq6j, and thank you for reaching out for help with your cell data usage concern. Our access is very limited, and we can't help get your request completed, but our mobile team can. Have you reached out to them with any of these methods to see if they can help:
SMS Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile?
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user_cbrtr7
1 Message
6 months ago
I have a similar problem. Ever since they replaced the Xfinity Mobile app with an all-inclusive all Xfinity app I can't get to the Mobile information.
It says I have to switch to the Primary Account Holder which is my partners designation and not available to me.
WHY ? Why have they made it impossible for me to check my data plan usage?
Customer service's answer is to call 888-936-4968. Every morning I want to check it and I have to call this number, wait in the answer queue, and wait to ask for the information. WHY?
Joe
(edited)
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