Visitor
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1 Message
Cannot get into my email [Edited]
I can not get into my email. Just keeps asking for my IMAP pass word. Your specialist rset it two weeks ago and said he can't do it again. help
Visitor
•
1 Message
I can not get into my email. Just keeps asking for my IMAP pass word. Your specialist rset it two weeks ago and said he can't do it again. help
XfinityMarcus
Official Employee
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1.9K Messages
2 months ago
user_cmnzbe thank you for using the Xfinity Community Forums page to reach out today. I would be happy to assist you with accessing your emails. Let's get your account pulled up and go through a bit of troubleshooting with your email together. Can you send over your full name and complete service address in a direct message?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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