Visitor

 • 

2 Messages

08/27/2026 5:50 PM

Cannot get groups texts from Androids/RCS waiting for activation

Please check the features list on my eSIM profile line for Feature ID 90393 or an 'RCS Block'. If it is there, please remove it and force a 'Sync to Switch' to re-provision my RCS capability.

Oldest First
Selected Oldest First

Official Employee

 • 

3.1K Messages

21 days ago

@user_aabb64 Thanks for reaching out to us via Forums. Go ahead and reset the carrier settings. Go to Settings > Apps > Carrier Services > Storage and clear its cache and data as well. Once that is done, see if you continue getting the error. 

Visitor

 • 

2 Messages

That is not even an accessible feature. 

Official Employee

 • 

2.7K Messages

@user_aabb64 Thanks for sharing those details. It sounds like you've already done quite a bit of troubleshooting and suspect the issue may be related to how RCS is provisioned on the line rather than a device setting. We can certainly take a closer look at the line configuration and verify whether anything may be preventing RCS from activating properly. Please send us a direct message with your full name and service address to get started. 

 

How to Send Us a Direct Message:


1.  Click "Sign In" if necessary.
2.  Click the "Direct Messaging" icon.
3.  Click the "Start new conversation" (pencil and paper) icon. 
4.  In the "To:" line, type "Xfinity Support".
5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6.  An "Xfinity Support" graphic will replace the "To:" line.
7.  Type your message in the text area near the bottom of the window.
8.  Press Enter to send it.

For an example of how to send us a Direct Message, check out this link

How to direct message within the forum

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick
forum icon

New to the Community?

Start Here