Canceled Mobile account double-charged after manual payoff

Hi,

I need someone from the Digital Care team to help with a refund for an auto-pay double charge on my closed Xfinity Mobile account.

I manually paid off my devices early, but auto-pay drafted the same amount again on the scheduled date because the agent didn’t disable it or remove my card.

A chat agent escalated this to a support ticket, but the status updates have stopped. Front-line agents cannot access my closed mobile billing files since the account was canceled last year.

Please reply to this thread so I can securely DM you my details, the archived account info, and my open ticket number to get this looked into.

Thanks!