Visitor

 • 

1 Message

Tuesday, June 30th, 2026 8:51 AM

cancel

I would like to cancel a line without transferring to a new carrier.

Oldest First
Selected Oldest First

Official Employee

 • 

3.2K Messages

23 days ago

Hello! Thank you for reaching out. We'll be happy to assist you. When you can, please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

forum icon

New to the Community?

Start Here