Visitor
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1 Message
Cancel watch
I don’t want the free watch that I have to pay for. What do I do? I like the watch I have now. This new one isn’t what I wanted.
Visitor
•
1 Message
I don’t want the free watch that I have to pay for. What do I do? I like the watch I have now. This new one isn’t what I wanted.
XfinityRichard
Official Employee
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3.8K Messages
1 month ago
I'm sorry for the inconvenience, @user_rteqm1 . If you no longer want the watch and would like to review your options, please send us a direct message with your full first and last name. We'll be happy to take a closer look at the order and see what options may be available for the watch you received. We look forward to assisting you further. 😊
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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