Visitor
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1 Message
Cancel pre-order
Hello, I pre-ordered an iPhone Duo through Xfinity Mobile, and the estimated shipping date is November 20, 2026.
I would like to cancel my pre-order before it ships. I don't see a cancellation option in my account.
Could you please help me cancel the order and confirm that it has been canceled? Also, please confirm whether there will be any cancellation fees or charges.
Thank you.
XfinityThomasC
Official Employee
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3.8K Messages
3 hours ago
Hello, @user_9rjkyc I can assist you in cancelling the order as long as fulfillment hasn't started. The pending charge is cancelled immediately. If fulfillment has begun you'll need to follow our return/exchange policy. Sources:
To check could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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