user_xh6oxo Thanks for posting on our Community Forums. Our team is limited in our access to Xfinity Mobile services to directly assist, but can submit a ticket to have the XM Escalations Team assist with the cancellation. For a quicker alternative, I'd recommend contacting our Xfinity Mobile Team directly, either by phone at 1-888-936-4968, or by chat using this link https://www.xfinity.com/xfinityassistant/?channel=xMobile. If you still need assistance and would like us to submit a ticket, please let us know.
XfinityThomasD
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