Cancel mobile order or change it

I would like to cancel a pending mobile order, I put in an order for an iPhone 17 pro but I can’t get it until my internet is activated next week when it’s installed. I just remembered, the iPhone 18 pro comes out next week. I’d rather cancel this order and get an iPhone 18 pro when it launches next week

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XfinityAbel

Official Employee

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531 Messages

11 days ago

Thanks for taking the time to post on our Xfinity Community Forums page, @user_s5qp16. Did you still need assistance with that pending Xfinity Mobile order?

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user_s5qp16

Visitor

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2 Messages

Yes please! I would like to talk to someone

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6 days ago

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XfinityMatthew

Official Employee

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2.2K Messages

Please send us a direct message with your full name and service address to get started. Please follow the steps below.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
How to: Direct messaging withing the forum.

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4 days ago

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Sumpatjd

Visitor

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2 Messages

2 days ago

Cancel preorder for iPhone 18 pro max

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Devices

user_s5qp16

Cancel mobile order or change it

XfinityAbel

user_s5qp16

XfinityMatthew

Sumpatjd

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