Visitor
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1 Message
Cancel mobile line
I would like to cancel my mobile line and they are telling me me I have a 2 year contract and I asked for a copy of it and they can not provide it to me. They say I own them money until 2027 for the phone.
Visitor
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1 Message
I would like to cancel my mobile line and they are telling me me I have a 2 year contract and I asked for a copy of it and they can not provide it to me. They say I own them money until 2027 for the phone.
DreamSayerZ
Problem Solver
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1.1K Messages
2 days ago
Did you receive a "free" phone when you signed up? Do you have device credits appearing monthly on your bill? I suggest you look at your Xfinity Mobile bill to confirm. Refer to this support doc for more details; https://www.xfinity.com/support/articles/faqs-device-credits
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XfinityTommy
Official Employee
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3K Messages
13 hours ago
user_h0iyhe Good morning! Sorry to hear we are losing you as a valued member of the Xfinity family. Did you finance a phone through Xfinity Mobile, or bring a device from another provider at that time? You can go to this link for Xfinity Mobile, click on Devices, and select the specific device to view its payment plan details.
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