Hi user_k8hj6u, thanks for taking the time to post here on the community forums! We'd be sorry to see you go, but our team can absolutely help get your account squared away. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling!
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
XfinitySean
Official Employee
•
953 Messages
2 hours ago
Hi user_k8hj6u, thanks for taking the time to post here on the community forums! We'd be sorry to see you go, but our team can absolutely help get your account squared away. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling!
How to Send Us a Direct Message:
How to: Direct messaging within the forum
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