Can you get me an agent that can finish setting up my phone.

Your Agent RAHUL was helping me set up my phone when your AI thing jumped in. Now I don't know what I still have to do to finish setting up my phone. Can you send me back to a HUMAN Agent?

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user_e4zhcg

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3 days ago

Well can you get me someone that can finish what Rahul started before she was cut off?

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user_e4zhcg

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WOW! If I had known that I would be in contact with you guys for over 4 hours trying to get my phone transferred to X-finity Mobile, I would never have started this.

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3 days ago

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user_e4zhcg thank you for using the Xfinity Community Forums page to reach out. I would be happy to assist you with your concerns completing your device setup. Which part of the process are you stuck on?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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15 hours ago

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user_e4zhcg

Can you get me an agent that can finish setting up my phone.

user_e4zhcg

user_e4zhcg

XfinityMarcus

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