Can xfinity find my mobile change order dated 7/24/25?

I chatted with Aparna on Sunday, July 27 about it. I changed my 7/23/25 order on 7/24/25 and have been trying to get my account starightened out ever since. I signed up for a $400 off, 40% off unlimited promotion for $10/month. I ordered the iPhone 16 256 and port my Galaxy Note 10+ data and phone number to the new IPhone 16. 

The order for 7/23/25 was processed. The order for 7/24/25 was not processed.

HELP!