Visitor

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2 Messages

Tuesday, August 19th, 2025

cable line down

the line from my house to the street pole is dragging on the ground

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Official Employee

 • 

2K Messages

10 days ago

Thank you for reaching out here @user_63bxvb. I will be happy to look into any cable line issue from here. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

Visitor

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2 Messages

5 days ago

has been corrected by technician

Official Employee

 • 

2.5K Messages

 

user_63bxvb Thank you for the update! We are glad to hear the line was taken care of for you! 

 

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