Byod

I received an insurance replacement from Assurant for my paid-in-full BYOD device. The replacement is mistakenly carrier-locked. I need an operator to manually clear the 60-day activation requirement and submit an escalated unlock ticket using my new IMEI number."Digital Care Teams on the forum have direct access to Corporate / Executive Resolution tools. They can manually generate Android network unlock codes or re-provision Apple activation profiles to override backend policy glitches.

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XfinityVianney

Official Employee

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3K Messages

3 hours ago

user_oo9uyk, we can look into this further and review our options. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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user_oo9uyk

Byod

XfinityVianney

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