Byod phone is now network locked to xfinity mobile

Yes and no, I've been trying chat, but getting no where and I've already spend actual days getting my xfinity voice # ported over to xfinity, and the same with xfinity mobile only I never got that number ported over...

Tl;Dr 

I have already spent 60+ HOURS on phone with xfinity with little to no progress everytime, I'm also not getting my $100 (10/month) for byod either... I'm just to the point of cutting my losses and paying $125 to unlock my phone (again) and move, gateway fiber is literally in my neighborhood laying fiber optic. I think it's a sign to move compo.. I've spent entirely too much of my time on this, if I were getting paid for working with customer service... I'd be owed upwards of a $1,000 lol

@user_n8705i I can see there has been a lot of time invested in getting all of your mobile issues resolved. I'm going to help ensure all of the issues are addressed and get you in touch with the team that will get that done. To do that please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. 

Here's the detailed steps to direct message us: 

 • Click "Sign In" if necessary

 • Click the "Direct Message” icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message

Let me know if you have any questions.