BYOD Moto G Stylus 5G 2024

I have a new Moto G Stylus 5G 2024. The BYOD web link says that this phone's IMEI is not compatible with the XFINITY database. Can anyone help to add my IMEI to XFINITY DataBase? I would like to purchase additional mobile line and add this phone to XFinity Network. It is for sure compatible, you have this device in your store available. This device I have is fully unlocked, I bought on Amazon few months ago.

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XfinityDena

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4.1K Messages

4 months ago

Thank you for reaching out @user_y1nks2 Motorola lists an unlocked Moto G Stylus 5G (2024) as compatible with many other carriers, but explicitly states it is not supported by Xfinity Wireless, per Motorola Support US https://en-us.support.motorola.com/app/answers/detail/a_id/181503/~/carrier-compatibility-%7C-moto-g-stylus-5g---2024

I suggest visiting the link: https://www.xfinity.com/mobile/?CMP=KNC-GOOGLE-761191507156-c-xfinity%20mobile%20phones-e-RMKT_XM_ECXM_BR_General_Exact_National&utm_source=google&utm_medium=cpc&utm_campaign=RMKT_XM_ECXM_BR_General_Exact_National&utm_term=xfinity%20mobile%20phones&25899279176&21231888146&164551658147&gclsrc=aw.ds&gad_source=1&gad_campaignid=21231888146&gbraid=0AAAAADdwT3JskIDcNlM5q7jdyoEx5V7PV&gclid=CjwKCAiAoNbIBhB5EiwAZFbYGP5KIWDkDeO5VIcYlsxiSxQTyl7SL7kC2p_ajgh5WkKlxRCqiOdXGxoCcWoQAvD_BwE to review deals on devices.

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user_y1nks2

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Thank you for reply. Anyway, it seems to be very weird. The same model is available at Xfinity store. Wondering how is that?

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4 months ago

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XfinityDena

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There are times when a specific phone will not be compatible with all carriers even when they carry a variation of the same phone. @user_y1nks2

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4 months ago

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user_zccrhn

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Hi - I have the same question. The answer is somewhat unsatisfying. If Motorola lists this phone as compatible with practically every other carrier/network out there, and the same phone is sold by Xfinity directly, why would this customers phone not be compatible? Can you be specific in your answer? Honestly it seems to be either laziness on Xfinity's part, or a deliberate effort to force people to buy phones through Xfinity. If the latter, that would be very disappointing.

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4 hours ago

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BYOD Moto G Stylus 5G 2024

XfinityDena

user_y1nks2

XfinityDena

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