BYO has a SIM lock but Xfinity CS says number is unlocked

I have an iPhone 12Pro that was a BYO to Xfinity. The phone is showing a SIM lock but Xfinity customer service says the phone is unlocked. Apple support has confirmed that the phone is showing a policy lock to Xfinity. A ticket has been submitted [ECM0019529651] but it’s been over 24hrs without resolution. This phone is in limbo until this is resolved and I need it resolved ASAP.