Visitor
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2 Messages
buyers remorse fee
I am charrge a buyers remorse fee? I was talked into purchasing 5 smartwatches under a Promotion at the Xinity Store on 6/3/26. 4 of the boxes weren't opened but 1 was set up for me in the Xfinity store. No one in my family he watches and could not see everything due to eyesight problems. I returned all of them on 6/5/26, less than 48 hours later. I am requesting the total charges of $15.10 be removed .
I felt a lot of pressure in the store to take the promotion. I could not hear whar the employee was saying for a good portion of the . I had already been in the store for over an hour and all the noise in the store was overwhelming . I have been a customer with Xfinity for 38 years. I am 68 and really did not understand there was going to be a charge for each device per month.
XfinityShawn
Official Employee
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2.5K Messages
13 hours ago
@user_d6oolx My team can help you escalate this mobile concern today. It will require us to look into your account details.
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