Bring your own device incentive

We tansferrred our Mobil account to Xfinity Mobil in May of 2025. We brought 3 phones with us from ATT and were told we would receive up to $200 Visa gift cards for each of the Apple 14s and up to $600 for the Apple 16 pro. All payoff receipts, last ATT Bill and Xfinity bill were forwarded via email to comcastincentivetracker for processing. I have called regarding this incentive a multitude of times since May, but no matter how many times I’ve sent the paperwork and have spoken to multiple people, nothing has been fulfilled on the part of Xfinity. This is very disturbing and seems like Xfinity has no intention of providing the Visa Gift cards we were promised. I called again today and spent about an hour on the phone to be told by David that the information is being sent to upper management and the situation will be completed in 10-14 days. While the names change along with the number of days to wait, I’ve been spending over an hour each time and I’m hearing the same thing repeated information. It sounds like a script! I’m really angry about this and I need to put an end to this vicious cycle by having a competent person actually do what they’re supposed to do and fulfill this incentive ASAP!