Visitor
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6 Messages
Brand new unlocked Samsung phone fails compatibility check
Hello...I have purchased a new unlocked phone from Samsung during Black Friday. I was going to replace my current phone and it is failing the compatibility checks. I verified with Samsung that the IMEI numbers were for an unlocked phone. It is a Samsung Fold7. I have called into support twice and have not had any luck, other than purchasing a new phone.
Looking at these forums, this seems to be a common problem that can be corrected. Can I get some help?
user_ezmj8n
Visitor
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6 Messages
4 months ago
As an update. I did call a third time. This time an agent helped me. I have a case CAS3227262. They are using this to register my IEMI numbers. Disappointing that I was told this would take 5-7 business days.
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user_v127p4
Visitor
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3 Messages
3 months ago
I am facing same issue, talked to multiple agents but still the issue is not resolved, one of the agent said to contact Samsung as they sent me wrong device which is locked with some other Network though after providing both of my IMEI :)
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user_ezmj8n
Visitor
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6 Messages
3 months ago
I returned the phone. The time to get proper support was too long. I was running out of my return period with Samsung. Rather than holding on to a phone I could not use, I sent it back. I will see how to proceed once my wifes phone in out of support. At that point we will have many options besides just the phone.
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