Visitor
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2 Messages
Brand new unlocked Samsung phone fails compatibility check
Hello...I have purchased a new unlocked phone from Samsung during Black Friday. I was going to replace my current phone and it is failing the compatibility checks. I verified with Samsung that the IMEI numbers were for an unlocked phone. It is a Samsung Fold7. I have called into support twice and have not had any luck, other than purchasing a new phone.
Looking at these forums, this seems to be a common problem that can be corrected. Can I get some help?
user_ezmj8n
Visitor
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2 Messages
2 hours ago
As an update. I did call a third time. This time an agent helped me. I have a case CAS3227262. They are using this to register my IEMI numbers. Disappointing that I was told this would take 5-7 business days.
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