user_sxliav Hi there, thanks for reaching out via our Xfinity Community Forums! I'm sorry to hear you're running into that issue. I'd be happy to help gather a little more information so we can point you in the right direction. Just to clarify, when the screen goes black, is this happening on Xfinity Mobile phone calls? Does the screen stay black for the entire call, or does it come back after a few seconds?
A few other questions that may help:
What make and model device are you using?
Does this happen on every call or only some calls?
Have you noticed if it started after a recent update or settings change?
Are you able to use the device normally outside of phone calls?
With a few more details, we'll be happy to take a closer look and see what may be causing this.
XfinityChristy
Official Employee
•
3.1K Messages
15 hours ago
A few other questions that may help:
With a few more details, we'll be happy to take a closer look and see what may be causing this.
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