Visitor
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1 Message
Billing
I talked to multiple agents and even supervisors today and no one seems can fix my billing issues. Two watches delivered on January 21st, one was delivered back to facility due to duplicate order. Here’s the tracking number [Edited: "Personal Information"]. Delivered to your facility January 23rd. I still don’t receive my refund of $100.78 for the one time payment of that watch. My bill still showing the watch that was returned. Also removed this tracking number [Edited: "Personal Information"]because supervisors got confused that I have to wait 6 more days until the package is delivered. That tracking number was emailed to me because I was supposed to return the other watch I received because no one can activate it. I was able to activate it myself after trying so many times so please delete that tracking number.
XfinityLinda
Official Employee
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2.3K Messages
17 hours ago
We appreciate you reaching out to our team here in our community, @user_zcf729, about the concerns with the billing for the watch. We'll have to take a closer look for you. Please send us a Direct Message with your full name and complete service address. We look forward to hearing from you.
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