Visitor
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1 Message
billing still being billed
I keep getting bills for data usage after we terminated service.
[Edited: "Personal Information"] and [Edited: "Personal Information"]
Visitor
•
1 Message
I keep getting bills for data usage after we terminated service.
[Edited: "Personal Information"] and [Edited: "Personal Information"]
XfinityThomasB
Official Employee
•
2.3K Messages
2 months ago
user_omh909
We ask that you please refrain from sending any employee, our XfinitySupport team, or any Xfinity Forum user an unsolicited direct message. Sending unsolicited direct message is a violation of both our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those documents as well as any other posted documents throughout the community.
Since we already have direct messages in our inbox. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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