1 Message
billing Issues
I traded in my old phone that was eligible for credit, it has been 4 months that I am not getting that credit. I have contacted your customer service multiple, all I received were lies, fake promises. no one cares to resolve the issue, this has cost me a lot of times.
XfinityAmira
Official Employee
•
3.5K Messages
5 months ago
Hello @user_tjgm8i! We appreciate you taking the time to reach out on our Forums. We value you as a customer and I absolutely understand the importance of getting this credit/billing concern addressed. At this time, Xfinity Mobile support on social media is currently limited, and we only have access to help with general questions about pricing, service offers, and basic troubleshooting available on xfinitymobile.com.
For the best assistance, please contact our Xfinity Mobile support center through any of the following methods:
Have you attempted to reach out to that team via all the provided support methods?
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