Billing issues with poor support and resolution

Hey @Xfinity @XfinitySupport, how does a device get fully unlocked by your own team because there are explicitly "no pending payments," only for you to suddenly slap a massive charge on my account anyway?

​To make matters worse, your team never sent the required shipping label to resolve it. When both I and one of your own Xfinity Store Managers escalated the issue, our requests were outright refused. I was assured a resolution and handed a support ticket, but absolutely nothing was solved.

​You cannot trap customers with phantom billing and broken internal processes. I need someone with the authority to actually fix this to contact me immediately. #XfinityMobile #CustomerServiceFail #BillingIssue #Xfinity